POLICES

Rental Agreement between Carolyn's Cove & Registered Guest

​Confirmed Reservations

Reservation requests are only converted into a confirmed reservation once the payment has been made in full. A 10% cancellation fee will be charged for all credit card cancellations. The person making the reservation will be responsible to ensuring that all payments are made by the due date (email reminder notices will be sent to the reservation email). Carolyn's Cove and it's owners are not responsible for collecting or ensuring that payments are made in order to continue to hold a reservation for a guest. If a reservation is not paid in full on the due dates then the reservation will be deemed to be cancelled by the registered guest. Once cancelled, the reservation no longer exists.

​​

There is no food preparation or cooking allowed in our rooms, only our cabins. Anyone found to be preparing food in our rooms may be charged for excess cleaning and or damages to property and/or plumbing and septic system.

​

​We do not allow the use of open flame appliances on or in our property. This includes, but is not limited to candles.

​

​Check out: leave bedding on the bed, shut off all appliances and lights, leave wet towels in the shower. clean up any messes. We charge $50/hour for excess cleaning. 

Carolyn's Cove is a registered accommodation provider. We want to let potential guests know that you will be visiting our Home on the ocean, which we are choosing to share with you. We want you to have an truly enjoyable visit while remembering to respect our property.

​​

When you book with Carolyn's Cove, You (the Guest) agree to the following Rental Agreement,

Registered Guests
Only REGISTERED guests are permitted to be on the Property and to use amenities owned and provided by Carolyn’s Cove. We will require ID from registering guest upon arrival. Unregistered guests found on the property will be asked to leave immediately, and further, registered guests found to be in contravention of this agreement may be asked to leave immediately with no refund of the reservation.

Damage Policy
The person making and paying for the rental of the accommodation is financially responsible for the cost of repairs arising from any damage beyond normal wear and tear including but not limited to carpet/floor stains, interior wall damage, appliance repairs arising from improper use, window and window covering damage, permanent linen stains, dry cleaning costs associated with stains, breakage, theft and any other damage noted on departure incurred, sustained or brought by any person occupying or using the accommodation. Any theft, lost items, excessive wear and tear, or damage will be charged to the reservation holder. As the reservation holder you are agreeing to be the person financially responsible for the rental, and any costs incurred by you or your guests and give Carolyn's Cove full authority to charge the Credit Card number given at time of booking. Carolyn's Cove has the right to charge your credit card in advance of repairs being completed and will refund the difference once any of the listed reasons above as been completed. 

Keys
You are required to return all sets of keys by leaving them with owners or in the room upon checkout. There will be a $25 charge to replace any lost keys. You agree to have this charged to the credit card on file at the time the reservation is made.

Septic System
ONLY human waste and the toilet paper provided are to be flushed. No food scrapes or other items are to be washed down the sinks. Drain stoppers in the showers and tubs are to be used at all times to protect hair and other foreign objects from entering the system. In the sinks and showers there is NO washing of clothing, surf gear or items of any sort. Violators of these house rules may be subject to charges to have the tank emptied.

GARBAGE/RECYCLING: guests on the property are required to separate garbage from recycling and compost material. Information is provided in the accommodation.

Smoking & Vaping
For your health and enjoyment, all accommodations are non-smoking. A $500 Smoking Fine will be charged if you smoke inside or directly outside the accommodation. You may smoke in the designated smoking area near the parking lot but are responsible for disposing of your cigarette butts in the appropriate container. We DO NOT allow for the use of cannabis on our property. IF we find that you or any member of you group has been smoking cannabis or anything outside the designated smoking area or refuse to dispose of butts appropriately you will be asked to leave the premises immediately with no refund. 

Hot tub(s)
Accepting this reservation means that the use of the hot tub provided on the property is at your own risk. The hot tub is checked before and after your use to inspect the condition of the tub and the water. Absolutely NO food or drink is allowed in or around the hot tub. Our hot tubs are located within viewing of other guest, so there is absolutely NO naked hot-tubbing (illegal) or you may be asked to leave with no refund. Please be sure to shower before using the hot tub to remove lotions, body oils, perspiration etc. We require a seperate swim suit for use in the hot tub which must be clean and are not to be used for anything else (tanning, on the beach or in any other bodies of water). If the hot tub is required to be drained after your use, or extra cleaning is required, or for any reason whereby Carolyn's Cove feels the cleanliness of the hot tub is not up to standard for its next guest, you will be charged for the nightly reservation for any guests that can't use it or to cover cleaning expenses at our hourly cleaning rate. Further you are financially responsible for any damage to the hot tub including repair and/or damaged or missing parts due to misuse. Only registered guests over the age of 13 years are permitted to use the hot tub(s).   Use of the shared hot-tub is by appointment only. Only use large patterned towels with the hot-tub. The chlorine will ruin our bath linens.

Lost or Missing Items
Carolyn's Cove is not responsible for any personal items left behind on departure and will hold items for 2 weeks after departure. Items left behind will upon request be returned by mail COD or by other means as requested for the cost associated with returning the item, as well as a $10 handling fee.

Limitation of Liability
Carolyn's Cove will make every effort to ensure that the accommodation provided as described for the time reserved, or to provide alternate equivalent accommodation. Carolyn's Cove cannot guarantee that the accommodation will be available as reserved, as there are matters beyond its control including but not limited to loss of the accommodation by fire, flood, earthquake, tsunami, or other damage, changes of ownership, changes in the law, or seizure or other loss of the accommodation property. Beyond a refund of all the payments made, Carolyn's Cove and it owners assumes no responsibility or liability arising out of the accommodation not being available or suitable. Carolyn's Cove and it owners assumes no responsibility or liability for injury or damage arising out of the use or occupation of the accommodation. In agreeing to terms and conditions within this agreement you are hereby removing Carolyn's Cove B&B and its owners of any liabilities resulting from any amenities/liabilities such as tubs, hot-tubs, decks, slippery surfaces, beach front accommodations, ice and fire pit. Please use tubs, hot-tubs, beaches, BBQ’s and fire pit at your own risk, and please ensure children of all ages are closely monitored at all times. Carolyn's Cove reserves the right to cancel bookings for reasons beyond our control. Such as but not limited to, damage to the property or premises, floods, earthquakes or other natural disasters/events. Please note refunds will not be given for bad weather.

Relocation
Carolyn's Cove reserves the right to transfer a guest’s stay to an alternative equivalent accommodation on site. In the event there is no accommodation available we will refund the reservation holder for their reservation. We are not responsible for any costs, travel or otherwise associated to the termination of a reservation.

Acceptance of Rental Terms
By proceeding with a rental of accommodation provided you are acknowledging that you have read, understood and accept the rental policies, that you agree to pay the accommodation costs and associated fees, and you agree to the limitation of Carolyn's Cove and it's owners liability. In carrying forward you are hereby agreeing to all terms/policies and conditions and procedures in this reservation contract.